Last Updated: August 2026
At INVESMATE INSIGHTS PRIVATE LIMITED, we place the utmost importance on addressing customer concerns and take every grievance seriously.
1. Lodging a Complaint
If you are not satisfied with our services and would like to lodge a complaint, we would request you to first talk to our representative / consultant from the Investment Advisers Department who is your point of contact. You can discuss with him / her, and be rest assured that your complaint will be resolved on best efforts within twenty-one calendar days.
2. Contact Principal Officer
If you are not satisfied then you can email or talk to the Principal Officer via mail or telephone. The contact details are:
Name: Subham Chakraborty
Email: subham@insights.market
Phone: +91 9230972751
3. Postal Address
You may also write a letter with your complaint and post it at the below mentioned address:
5, Narendra Nagar, Belgharia, North 24 Parganas, Belgharia, West Bengal-700056, India
4. Investigation & Response
We will try to resolve your complaint within twenty-one calendar days. The first step is for us to be clear about the nature of your complaint, and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint, we will get in touch to provide you with a full response to your complaint.
5. Escalating Concerns
If you are still not satisfied with the response or the handling of your complaint by our representative / consultant, you can approach and write an email to Mr. Santanu Saha, Principal Officer of the Company, at santanusaha@insights.market with complete details. Mr. Santanu Saha will get in touch with you at the earliest and try to resolve your complaint as soon as possible.
6. SEBI SCORES Portal
If your complaint is not resolved within a period of one month, you may lodge your complaint to the regulator – The Securities and Exchange Board of India (SEBI) at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed through SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.sebi&pcampaignid=web_share ‘SCORES’ is a centralized web-based complaints redress system launched by SEBI.
Nodal SEBI office:
L & T Chambers, 3rd Floor, 16, Camac Street, Kolkata – 700017, West Bengal
SEBI Head Office:
Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (East), Mumbai-400051, Maharashtra
7. Online Dispute Resolution (ODR)
If your complaint is not resolved on SCORES portal, you can start the dispute resolution process through the ODR Portal. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. The link for the platform is https://smartodr.in/login.